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Privacy Policy


  1. Introduction
    1. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting or you are accepting and consenting to the practices described in this policy.
    2. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Salus (U.K.) Limited (“We”, “Us”). We are registered in England and Wales under company number 01554392 and have our registered office at 2 Lea Green Business Park, St Helens, WA9 4TR.
    3. This policy is to be read in conjunction with our other terms and conditions that shall apply from time to time to your use of our site (“together the Terms”). These additional terms are available on our site or on request.
  2. Information we collect from you
    1. We will collect and process the following data about you:
      1. Information you give us:
        This is information about you that you give us by filling in forms on our site (“our site”) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service or mailing list, search for a product, place an order on our site or over the telephone, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
      2. Information we collect about you:
        With regard to each of your visits to our site we will automatically collect the following information: 

        1. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
        2. information about your visit, including clickstream to, through and from our site (including date and time), products you viewed or searched for’ page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
      3. Information we receive from other sources:
        This is information we receive about you if you use any of the other websites we operate or the other services we provide. We may working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
  3. How we use your data
    1. Private customers
      If you place an order with us, we gather and hold your personal information (Name, address and telephone number) for the purpose of supplying you with our products. We do not use your personal information for marketing purposes and will only contact you in relation to an order you may have placed. You agree that we may share your name, address and telephone number with our nominated courier, in order to make the delivery. If you have signed up on our website to receive updates, we only store your e-mail address and you have the option to unsubscribe at any time.
    2. Trade accounts
      When you place a trade order with us, you agree that we may share your name, address and telephone number with our nominated courier or transport company, in order to make the delivery of the goods. We may contact you by post or e-mail to inform you of any promotions, new products, etc. When you complete our account application form or use one of our order forms, you will have the option to be removed from this mailing list and you are able to remove your details from this list at any time.
  4. Cookies
    1. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.We use information held about you I the following ways:
    2. Information you give to us:
      1. to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
      2. to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
      3. to notify you about changes to our service
      4. to ensure that content from our site is presented in the most effective manner for you and for your computer.
    3. Information we collect about you:
      1. to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
      2. to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
      3. to allow you to participate in interactive features of our service, when you choose to do so;
      4. as part of our efforts to keep our site safe and secure;
      5. to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
      6. to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
    4. Information we receive from other sources:
      1. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
  5. Disclosure of your Information
    1. You agree that we have the right to share your personal information with:
      1. Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
      2. Selected third parties including:
        1. business partners, suppliers and sub-contractors for the performance of any contract we enter into with you;
        2. advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
        3. analytics and search engine providers that assist us in the improvement and optimisation of our site;
    2. We will disclose your personal information to third parties:
      1. If We or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
      2. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use our Terms and other agreements; or to protect the rights, property, or safety of Us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  6. Where we store your personal data
    1. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
    2. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted and in accordance with the terms of our third party payment supplier.
    3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
  7. Your Rights
    1. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at the contact address and email shown on our site.
    2. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.
  8. Access To Information
    1. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
  9. Changes to our Privacy Policy
    1. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy

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